Returns & Exchanges

At ELEGOO, we stand by the quality of our 3D printers and electronics, offering a 30-day return policy for items in their original condition and packaging. If you are not completely satisfied with your purchase, our support team is dedicated to facilitating a smooth resolution or refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team at [email protected] within 30 days of delivery with your order number and reason for return.

• 2.
  Receive Authorization

  Once your request is approved, we will provide a Return Merchandise Authorization (RMA) number and the specific return shipping address for your region.

• 3.
  Secure Packaging

  Pack the item securely in its original box, ensuring all components, cables, and manuals are included to avoid restocking fees.

• 4.
  Inspection and Refund

  After our technicians inspect the returned unit for quality assurance, your refund will be processed to your original payment method within 7-10 business days.